Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Note: If the lamination on any of the products was open or torn, the product won't be subject to return.

To start a return, you can contact us at support@tryilashes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@tryilashes.com.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact us:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, don't hesitate to get in touch with us by e-mail at support@tryilashes.com or by Whatsapp at +961 71 68 33 50

Please note that we reserve the right to modify this Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Refund Policy before purchasing and using our products. By purchasing and continuing to use I LASHES products, customers are indicating their acceptance of this Refund Policy.